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Customer Service, the Lifeblood of Our Business

It's simple

Excellent customer service = high customer satisfaction.

With our focus on long term relationships, we do whatever we can to understand our customers' experiences. We have many avenues to keep a good pulse on our customer service.

Monthly Customer Satisfaction Surveys Our customers with new part numbers are asked to participate in a survey. We want to hear how the processes went. From these responses, we determine any procedure changes, employee training opportunities, or product issues that they may have experienced. Besides building stronger relationships, we focus our efforts on continual improvements in all areas. We are not satisfied until our customers are happy.

Annual Customer Surveys Annually, we participate in a survey administered by a third party. This survey helps us understand how we compare to many of our competitors. In 2010, we ranked the highest in the aluminum extrusion industry for "Customer loyalty", and "Ease of doing business". These are great results, but there is always room for improvement. With open communication, we can better understand our customer's point of view. And better yet, we can take action to imprive. Maintaining great relationships is the first of our important values. We understand that without honesty and trust, we would be just another supplier.

"The Quick Response Office Team that supports us is amazing. They are there when we need them and are able to answer all my questions. What a great company to work with."

Purchasing Manager
Office Furniture Manufacturer